{"id":6419,"date":"2026-01-12T14:32:51","date_gmt":"2026-01-12T14:32:51","guid":{"rendered":"https:\/\/climate-hive.org\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-service-blueprint\/"},"modified":"2026-01-12T14:34:10","modified_gmt":"2026-01-12T14:34:10","slug":"the-service-blueprint","status":"publish","type":"docs","link":"https:\/\/climate-hive.org\/es\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-service-blueprint\/","title":{"rendered":"El proyecto de servicio"},"content":{"rendered":"<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Una herramienta de dise\u00f1o de sistemas que combina el recorrido del usuario con las acciones y la infraestructura entre bastidores, lo que ayuda a mejorar la prestaci\u00f3n de servicios. <br><br>El Anteproyecto de Servicio es una herramienta operativa que ofrece una visi\u00f3n hol\u00edstica de los procesos operativos de una organizaci\u00f3n, por ejemplo, las actividades clave, los productos, los servicios y los puntos de interacci\u00f3n con el p\u00fablico destinatario, las partes interesadas y los beneficiarios. Como tal, es una herramienta estrat\u00e9gica \u00fatil para planificar o mejorar un servicio, ya que demuestra lo que est\u00e1 ocurriendo a lo largo de la l\u00ednea de servicio y qui\u00e9n est\u00e1 haciendo qu\u00e9 a trav\u00e9s de qu\u00e9 medios.<br><br>\u00datil para: equipos de proyecto y asesores que presten servicios o formaci\u00f3n a las explotaciones. <br><br>Sugerencia: Util\u00edcelo despu\u00e9s del Mapa del recorrido del cliente y, a continuaci\u00f3n, ampl\u00edelo con funciones, herramientas y procesos. En ingl\u00e9s. <br><br>Muy utilizado en innovaci\u00f3n y dise\u00f1o de servicios.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><a href=\"https:\/\/netzerocities.app\/resource-2342\">NetZeroCities<\/a><\/p>","protected":false},"featured_media":0,"parent":6221,"menu_order":8,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-6419","docs","type-docs","status-publish","hentry","pmpro-has-access"],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/docs\/6419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/comments?post=6419"}],"version-history":[{"count":1,"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/docs\/6419\/revisions"}],"predecessor-version":[{"id":6421,"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/docs\/6419\/revisions\/6421"}],"up":[{"embeddable":true,"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/docs\/6221"}],"next":[{"title":"El lienzo del modelo de negocio","link":"https:\/\/climate-hive.org\/es\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-business-model-canvas\/","href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/docs\/6424"}],"prev":[{"title":"El lienzo del experimento","link":"https:\/\/climate-hive.org\/es\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-experiment-canvas\/","href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/docs\/6409"}],"wp:attachment":[{"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/media?parent=6419"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/climate-hive.org\/es\/wp-json\/wp\/v2\/doc_tag?post=6419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}