{"id":6419,"date":"2026-01-12T14:32:51","date_gmt":"2026-01-12T14:32:51","guid":{"rendered":"https:\/\/climate-hive.org\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-service-blueprint\/"},"modified":"2026-01-12T14:34:10","modified_gmt":"2026-01-12T14:34:10","slug":"the-service-blueprint","status":"publish","type":"docs","link":"https:\/\/climate-hive.org\/fr\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-service-blueprint\/","title":{"rendered":"Le sch\u00e9ma directeur des services"},"content":{"rendered":"<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Un outil de conception de syst\u00e8mes qui superpose le parcours de l'utilisateur avec les actions et l'infrastructure en coulisses, contribuant ainsi \u00e0 am\u00e9liorer la prestation de services. <br><br>Le sch\u00e9ma directeur des services est un outil op\u00e9rationnel qui offre une vue d'ensemble des processus op\u00e9rationnels d'une organisation, c'est-\u00e0-dire des activit\u00e9s, produits et services cl\u00e9s, ainsi que des points d'interaction avec le public vis\u00e9, les parties prenantes et les b\u00e9n\u00e9ficiaires. En tant que tel, il s'agit d'un outil strat\u00e9gique utile pour la planification ou l'am\u00e9lioration d'un service, car il montre ce qui se passe le long de la ligne de service et qui fait quoi et par quels moyens.<br><br>Utile pour : les \u00e9quipes de projet et les conseillers qui fournissent des services ou des formations aux agriculteurs. <br><br>Conseil : utilisez-le apr\u00e8s la carte du parcours client, puis \u00e9largissez-le avec les r\u00f4les, les outils et les processus. En anglais. <br><br>Largement utilis\u00e9 dans l'innovation et la conception de services.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><a href=\"https:\/\/netzerocities.app\/resource-2342\">NetZeroCities<\/a><\/p>","protected":false},"featured_media":0,"parent":6221,"menu_order":8,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-6419","docs","type-docs","status-publish","hentry","pmpro-has-access"],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/docs\/6419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/comments?post=6419"}],"version-history":[{"count":1,"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/docs\/6419\/revisions"}],"predecessor-version":[{"id":6421,"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/docs\/6419\/revisions\/6421"}],"up":[{"embeddable":true,"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/docs\/6221"}],"next":[{"title":"Le mod\u00e8le d'entreprise (Business Model Canvas)","link":"https:\/\/climate-hive.org\/fr\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-business-model-canvas\/","href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/docs\/6424"}],"prev":[{"title":"Le canevas de l'exp\u00e9rience","link":"https:\/\/climate-hive.org\/fr\/knowledge-base\/tools-and-toolboxes\/systems-wide\/the-experiment-canvas\/","href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/docs\/6409"}],"wp:attachment":[{"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/media?parent=6419"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/climate-hive.org\/fr\/wp-json\/wp\/v2\/doc_tag?post=6419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}